When you send us your data, we guarantee the following:

• The data you send us is your property. We have no rights to your data.
• We will access your data for conversion purposes only.
• Once your data has been converted, it is removed from our systems.

100% Satisfaction Guarantee - What does it mean?

• You are satisfied that the work we do is to the best of our capabilities.
• You are satisfied that we converted the data according to our specifications and general guidelines you provided us.
• You are satisfied that all the data you wanted us to convert came over.
• ACT! Conversion Services guarantees that all the data in ACT! will come over to Outlook/BCM unless specified by the conversion that it won't come over.

100% Satisfaction Guarantee - What does it NOT mean

• If after we have converted the data, you decide that the current configuration of your system, network, exchange server, or solution does not support the data converted.
• ACT! Conversion Services does NOT guarantee that Outlook/BCM or any other platform we convert to performs to your liking. It is up to the customer to measure the feasibility of the Outlook/BCM solution in the target environment. Our job is to convert the data.

Conversion Refunds

• Conversions, once made, are not refundable. However, if we have not done the conversion and you request a refund, there is a 15% charge for the refund. This covers for the credit card charges and our time processing your refund. If your request for a refund is 30 days after the date of purchase, there is a 25% processing fee.

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